At Nevitarqlex, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our financial discipline education services. We're based in Australia and comply with the Privacy Act 1988 (Cth) and Australian Privacy Principles. If you have questions, reach out to us at info@nevitarqlex.com.
Information We Collect
Running an education platform means we need certain information to provide you with quality service. Here's what we typically gather and why it matters.
Personal Details
Your name, email address, phone number, and physical address when you sign up for courses or contact us
Account Information
Login credentials, course progress, completion records, and learning preferences
Payment Data
Billing information and transaction history (we don't store full credit card numbers)
Technical Data
IP address, browser type, device information, and how you interact with our website
Communications
Any messages, feedback, or questions you send to our team
We collect this through direct interactions (when you fill out forms), automated technologies (cookies and analytics), and sometimes from third parties like payment processors.
How We Use Your Information
Your data serves specific purposes. We're not in the business of collecting information just to have it sitting around. Everything we gather has a practical reason behind it.
- Delivering your enrolled courses and tracking your educational progress
- Processing payments and maintaining accurate financial records
- Sending you important updates about courses, schedules, or policy changes
- Responding to your questions and providing customer support
- Improving our website functionality and course content based on usage patterns
- Meeting legal obligations under Australian law
- Protecting against fraud and maintaining platform security
- Sending occasional marketing emails about new courses (you can opt out anytime)
We base our processing on several legal grounds including contractual necessity, legal compliance, legitimate business interests, and your consent where required.
Sharing Your Information
We're not selling your data to random third parties. That said, running a business means working with certain service providers who need access to specific information.
Service Providers We Work With
- Payment processors who handle transactions securely
- Cloud hosting services that store our platform data
- Email service providers for communications
- Analytics tools to understand website usage
- Customer support software to manage inquiries
These partners are contractually bound to protect your information and can only use it for the specific services they provide to us. We also share data when legally required – court orders, regulatory requests, or law enforcement inquiries under Australian law.
If Nevitarqlex ever merges with another company or gets acquired, your information would transfer to the new entity. We'd notify you beforehand if this happens.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. These aren't just theoretical – we've set up processes to handle these requests properly.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this within 30 days.
Correction Rights
Ask us to fix any inaccurate or incomplete information in your records.
Deletion Requests
Request deletion of your data when we no longer need it for legitimate purposes.
Marketing Opt-Out
Unsubscribe from promotional emails at any time using the link in our messages.
Restrict Processing
Ask us to limit how we use your information in certain circumstances.
Lodge Complaints
Contact the Office of the Australian Information Commissioner if you're unhappy with our practices.
How to Exercise Your Rights
- Send an email to info@nevitarqlex.com with your specific request
- Include enough detail so we can verify your identity and locate your records
- We'll acknowledge your request within 5 business days
- Most requests are processed within 30 days (we'll tell you if it takes longer)
- You'll receive confirmation once we've completed your request
Data Security Measures
Security isn't something we take lightly. We've implemented multiple layers of protection to keep your information safe from unauthorized access, loss, or misuse.
Technical Safeguards
SSL encryption for all data transmitted to our servers. Encrypted databases for stored information. Regular security audits and vulnerability assessments. Firewall protection and intrusion detection systems.
Organizational Measures
Access controls limiting who can view personal data. Staff training on privacy and security protocols. Regular password updates and multi-factor authentication. Secure disposal procedures for data we no longer need.
Despite our best efforts, no online system is completely invulnerable. If we ever experience a data breach that affects you, we'll notify you and the relevant authorities as required by Australian law.
Data Retention Periods
We don't keep your information indefinitely. Different types of data have different retention schedules based on legal requirements and business needs.
Active Account Data
Maintained for the duration of your enrollment plus 12 months after course completion
Financial Records
Kept for 7 years to comply with Australian tax law requirements
Marketing Consent
Until you withdraw consent or 3 years of inactivity, whichever comes first
Support Inquiries
Typically 2 years from the date of your last interaction with us
Website Analytics
Anonymized after 26 months and retained for statistical purposes
When data reaches the end of its retention period, we securely delete or anonymize it. You can request earlier deletion if you close your account, though we may need to retain certain records for legal reasons.
Cookies and Tracking
Like most websites, we use cookies and similar technologies. These are small files that help us remember your preferences and understand how people use our site.
Types of Cookies We Use
- Essential cookies that make the website function properly (login sessions, security)
- Performance cookies that show us which pages are popular and where people encounter issues
- Functionality cookies that remember your preferences and settings
- Marketing cookies that help us show relevant content (with your permission)
You can control cookies through your browser settings. Blocking certain cookies might affect how well our website works for you. We use Google Analytics with IP anonymization, which means we see general usage patterns without identifying individuals.
International Data Transfers
Your information is primarily stored on servers located in Australia. Some of our service providers operate internationally, which might involve transferring data overseas.
When we transfer data outside Australia, we ensure adequate protections through Standard Contractual Clauses or working with providers in countries with adequate privacy protections recognized by Australian law. Cloud storage services we use maintain data centers in Australia where possible, with backup facilities in secure jurisdictions.
Children's Privacy
Our courses are designed for adults. We don't knowingly collect information from anyone under 18 without parental consent. If you're a parent and believe your child has provided us with personal information, contact us immediately and we'll delete it.
For learners aged 16-17, we require parental consent before enrollment. Parents can request access to their child's information or ask us to delete it at any time.
Changes to This Policy
Privacy practices evolve as laws change and our services develop. We review this policy annually and update it when necessary. Significant changes will be communicated through email and a prominent notice on our website.
The "Last Updated" date at the top shows when we made the most recent modifications. We encourage you to check back periodically, especially if it's been a while since you last reviewed our practices.
Third-Party Links
Our website occasionally links to external resources and partner sites. We're not responsible for their privacy practices. When you click through to another site, their privacy policy applies instead of ours. We recommend reviewing their policies before sharing personal information.
